Customer Service
How Can We Help?
Need A Trader is designed to make finding local tradespeople simple, quick and hassle-free.
Whether you are posting a job, waiting for quotes, checking your email confirmation or signing up as a trader, our aim is to make the process as smooth as possible.
If you need help, please check the FAQs below or contact our support team.
Customer FAQs
I have posted a job. What happens next?
After posting your job, you will need to confirm your email address before the job can be accepted and shared with suitable traders. Please check your inbox and click the confirmation link.
Why do I need to confirm my email?
Email confirmation helps us check that your contact details are correct and reduces spam or fake job submissions.
How many quotes will I receive?
You can receive up to 3 quotes or offers from suitable local traders, depending on trader availability and interest in your job.
Is Need A Trader free to use?
Yes, customers can post a job for free. There is no obligation to accept any quote.
What types of jobs can I post?
You can post a wide range of trade and home improvement jobs, including roofing, plumbing, electrical work, building, decorating, plastering, landscaping, driveways, bathrooms, kitchens, locksmith services, heating, carpentry and general repairs.
How quickly will traders contact me?
This can vary depending on the type of job, your location and trader availability. Some traders may respond quickly, while others may need more details before offering a quote.
Do I have to accept a quote?
No. You are free to compare quotes and choose whether to proceed.
Are traders employed by Need A Trader?
No. Need A Trader connects customers with independent tradespeople and businesses. Any agreement, quote or work carried out is between you and the trader.
How do I choose the right trader?
We recommend checking experience, reviews where available, insurance, qualifications, previous work and written quote details before agreeing to any work.
Can I edit my job after posting it?
If you need to update your job details, please contact support and include the email address used when posting your job.
I have not received my confirmation email. What should I do?
Please check your spam or junk folder first. If it has not arrived after a few minutes, contact our support team so we can help.
Can I cancel or remove my job?
Yes. If you no longer need quotes, please contact support and ask for your job to be removed.
Trader FAQs
How do I sign up as a trader?
Complete the trader registration form with your business details, trade services and areas covered.
What happens after I register?
Your application will be reviewed by our team. Once approved, your account will be activated and you will be notified by email.
How will I receive job leads?
Once your account is active, you may receive notifications for jobs that match your trade and coverage area.
Am I guaranteed work?
No. Need A Trader provides access to potential job opportunities, but we cannot guarantee that customers will choose your quote or proceed with the work.
Can I choose which jobs to quote for?
Yes. You can decide which suitable jobs you are interested in quoting for.
Why does my account need approval?
We review trader registrations to help maintain a reliable platform and reduce unsuitable or incomplete applications.
How do I update my trade services or coverage area?
Please contact support with your updated details and we can help amend your account information.
Need More Help?
Still have a question?
Our support team is here to help with job submissions, trader registrations, account queries and general platform support.